Category Archives: Training

For every business, strong communication skills are essential. It’s impossible to function successfully without effective communication internally between employees and externally with clients, suppliers and other stakeholders. Weak communication can lead to misunderstandings, a lack of productivity, unhappy staff and … Continue reading →

There comes a point in everybody’s career where it is time to ask for a change of vocation. As Dolly said, working with service and devotion deserves a fair promotion, especially when you are working nine to five. To get … Continue reading →

As a society we’ve come a long way in terms of equality and diversity training in the past few decades. The bad old days when discriminatory language and behavior was not only tolerated but in some cases was encouraged are … Continue reading →

The Health and Safety at Work Act emphasises the duty of employers for providing a workplace free from hazards. Ensuring every new employee receives health and safety training is an essential part of every induction, from understanding where the emergency … Continue reading →

In all the years I have been working with professionals I am always amazed at how many of them hate to delegate work. What frustrates most professionals is the time it takes to explain what they need and then to … Continue reading →

With so much competition in the workforce today, it seems ambition is inflating and the ratio of jobs to jobseekers is dramatically unbalanced. This is advantageous to employers as they are offered a wider selection of talented employees to recruit … Continue reading →

Many businesses still rely on old fashioned communication methods such as fax machines, phone calls and regular mail delivery services. While these methods can certainly facilitate completion of a task, they are not always the most cost effective and efficient … Continue reading →

Nominating yourself for the role of Fire Safety Warden at your new job may have seemed like an easy way to score brownie points with your new employer, but it’s important to realise the responsibility you need to take on … Continue reading →

In the wider commercial and government world eLearning, or online training, is often represented by an abundance of glorified Power Point presentations. Back and next buttons rule supreme, and while this type of training can provide some visually interesting content … Continue reading →

eLearning offers a range of educational outcome and cost reduction benefits for contact centre training delivery. These include reductions in training delivery time, increased agent skill sets, continuity in training delivery and greater content engagement. Through the use of eLearning … Continue reading →