Seminars are one of the most misunderstood business building techniques I’ve ever come across. I’m not sure why but most people don’t go to them because either they think it’s too expensive, it’s wasting their time, or that the speakers will give you worthless information then pitch you at the end. And if you’re currently [...]
Your organisation probably has an established schedule for performance appraisal interviews. When a person is not performing however, you cannot afford to wait for the next planned appraisal. You need to talk now!
There is scarcely an employee who does not need a constant answer to the question: How am I doing? And there are [...]
Managing a proposal program for success can stretch the resources of even the most talented proposal team. The challenge requires an equal measure of writing talent, project management skill, and interpersonal communication ability.
By any measure, the success of a proposal program will be evident in how well individual proposals and RFP activities are carried out. [...]
Managers often do most of the talking in performance appraisal discussions. They say employees gain by sharing in their experience and views. They say they know what the problems are and from their experience they also know the solutions. That may well be, but when you are talking there is little motivation for your employees [...]
Animal trainers use it. The research supports it. You know it is the right thing to do. If you really want top performance from your people, give them the one thing most likely to help them deliver. Give them positive feedback.
Positive feedback is the simplest and most effective means of improving performance ever! It involves [...]
Why do some doctors seldom, if ever, voice complaints about past-due balances, while others spend significant time on this problem? Much of the answer begins long before a statement is sent. One of the most valuable changes you can make in your accounts receivable process is to define payment expectations with your patients in advance [...]
Soft skills are nowadays seen as essential business skills. Employers look for them when recruiting candidates, HR and managers include them in core competencies when assessing performance and clients expect suppliers to have the soft skills to support the product or service they supply.
So what are soft skills? One way of thinking about it is [...]
It is no secret that presentation skills play an integral part in professional life. Whether presenting to the board, pitching to a client or making your point in a team meeting, speaking with confidence, clarity and impact is essential if you want to develop your career and your business. However, even the most confident people [...]
The last year has been a Twitter renaissance for hundreds of professionals around the world. With the recent article in Entertainment Weekly telling us the “Truth About Twitter”, it is becoming quite obvious that thousands upon thousands of business professionals will be adopting Twitter as a business tool in 2009.
Some people have even gone so [...]
Customers are the key to any successful business; without customers businesses wouldn’t exist! Companies which are struggling to attract new, or keep existing customers will find themselves in awkward financial circumstances. If you keep your customers happy they will return, so don’t get stressed or lose motivation - this is where it counts!
The best way [...]
