Author Archives: kimberlyking
Mentoring the Difficult Employee
Mentoring is not an easy task. It is made even more challenging when dealing with the “difficult” employee. Here are the top 6 techniques for managing through the “difficult relationships” and coming out a winner when it’s all over. 1. … Continue reading
Are You Tolerating Less Than Your Standards
“What You Tolerate Becomes Your Standards.” This is a critical management philosophy that will assist you in driving high performance. When your employees are not performing, here are the steps to take to analyze why that performance is lower than … Continue reading
No Means No
I was in the grocery store last week and within the course of the 30 minutes that it took me to find the four items that I needed and check through the express lane, I experienced 4 children with four … Continue reading
The Power of Providing Choices
When I tell other parents that I have never said “No” to my 13 year old son, they always shudder and wonder what a horribly spoiled child I have. Actually, I have a very respectful, responsible and mature 13 year … Continue reading
The Definition of WOW
Are you striving to be the best of the best in your business? It’s not enough to just be “excellent” or “outstanding” anymore. A company must be “WOW” in order to survive and thrive. Does WOW just mean providing great … Continue reading
More Than Just A Smile
Every Customer Service Training Program that I ever attended preached the same old adage- “Put a smile in your voice- Your customers can hear it”. Well, in the telephone world, this is not the appropriate direction to give. I have … Continue reading
Leading Through Change
Being a strong change catalyst is critical to being an effective mentor. In order to “inspire others to continually strive for higher levels of performance through creative and strategic methods that are always focused to achieving your goals” you must … Continue reading