Author Archives: cathywarschaw
Money Talks, and So Must You
Why do some doctors seldom, if ever, voice complaints about past-due balances, while others spend significant time on this problem? Much of the answer begins long before a statement is sent. One of the most valuable changes you can make … Continue reading
Six Steps for Improving Your Practice’s Profitability
As an employee in a dental practice you know how crucial it is to save every penny. With the pressure of running the business, it can often be easy to overlook areas of wastage and in some cases the drain … Continue reading
Collection Calls Setting the Right Environment for Success
Placing collection calls to patients with overdue accounts probably is not at the top of your favorite thing to do list. However, it is a reality that your practice is a for profit entity and therefore, cash flow is vital. … Continue reading
Five Steps for Creating Loyal Patients
1.Be Generous. Have your team develop a loyalty program for frequent buyers. It can be as simple as offering a special offer that you give them a complimentary product or services. I knew of a practice that had a great … Continue reading
Hiring Right the First Time
During these turbulent times in our economy one of the most pressing decisions is to hire and retain the right people. Every small business owner needs to be aware of the financial consequences of bringing in or retaining the wrong … Continue reading
Commitment To Retaining Patients Through Chart Audits
Every dental office should review the sales generated for the previous year. Often they are surprised to see that their sales are supported in large part by repeat customers. On average, repeat patients contribute 60% of annual revenue to practices … Continue reading
Job Growth Could Mean Golden Opportunities for You
When you were a child, did you dream that you would spend your days looking into someone’s mouth? Did you chase your friends around with picks and mirrors trying to inspect their teeth while everyone else was singing into a … Continue reading
Shine Like A Star
The Oscars award the best in acting. The Nobel Prize recognizes the best in a variety of genres—literature, medicine and diplomacy to name a few. Dental staff usually are not invited to glamorous, nationally televised award ceremonies where they can … Continue reading
Where Have The Hours Gone
Have you ever thought what you would do with an hour? Living in a busy hectic world, we often hear comments about how life would be much easier if only there were a couple of extra hours to spare each … Continue reading
All for One and One for All
If you are a baseball fan, then you are familiar with the 6-4-3 double play. The shortstop fields the ball, tosses it to the second baseman who tosses it to the first baseman. But what if the shortstop decides only … Continue reading